1. Information We Collect
Depending on how you interact with Chic Ora, we may collect the following information:
Information You Provide
When you create an account, place an order, contact us, subscribe to our communications, participate in a promotion, or otherwise interact with us, we may collect:
· Full name
· Email address
· Phone or mobile number
· Billing and shipping address
· Account and login information
· Order and purchase history
· Product preferences
· Information provided when contacting customer support
· Reviews, feedback, or other information you voluntarily provide
· Information provided for customized or personalized products, where applicable
· Information relating to gift recipients where you provide such information to fulfil an order
Please only provide personal information relating to another person where you are authorized to do so.
Payment and Transaction Information
When you make a purchase, we may receive information relating to your payment and transaction, such as the payment method used, transaction reference, payment status, and related billing information.
Payment card or other sensitive payment details may be processed directly by our third-party payment service providers. Where payment information is handled by a third-party provider, its processing of your information may also be subject to that provider's privacy policy and terms.
Information Collected Automatically
When you browse our website, we may automatically collect certain technical and usage information, including:
· IP address
· Browser type and version
· Device type and operating system
· Website pages and products viewed
· Referring website or source
· Approximate location derived from technical information
· Date and time of visits
· Website interactions and usage information
· Cookies and similar technologies
This information helps us operate, secure, improve, and understand how our website is used.
2. How We Use Your Information
We may use your information to:
· Process, confirm, and deliver your orders
· Provide customer support
· Communicate with you about your orders and account
· Process payments and refunds
· Manage returns and exchanges
· Provide personalized or customized products and services
· Maintain and administer your account
· Improve our website, products, services, and customer experience
· Understand customer preferences and website usage
· Detect, investigate, and prevent fraud, abuse, and security incidents
· Maintain the security and integrity of our website and systems
· Comply with legal, regulatory, tax, accounting, and other applicable obligations
· Send promotional communications where permitted and in accordance with your preferences
· Measure and improve the effectiveness of our marketing and advertising
· Protect the rights, property, and safety of Chic Ora, our customers, and others
We may combine information collected from different sources where reasonably necessary for these purposes.
3. Marketing Communications
Where permitted by applicable law, we may send you information about new collections, products, offers, promotions, events, and other Chic Ora updates.
You can unsubscribe from promotional email communications by using the unsubscribe option included in the relevant message.
Depending on the communication channel we use, you may also receive marketing communications through SMS, WhatsApp, push notifications, or other permitted channels.
You may opt out of promotional communications at any time. Please note that even if you opt out of marketing communications, we may still send you important non-promotional communications relating to your orders, account, transactions, or other services you have requested.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to provide essential functionality and improve your experience.
Cookies may be used for different purposes, including:
Essential Cookies
These cookies are necessary for core website functionality, such as maintaining your shopping cart, processing checkout, keeping your session active, and providing security features.
Preference and Functionality Cookies
These cookies may remember preferences and settings to make your experience more convenient.
Analytics Cookies
We may use analytics technologies to understand how visitors use our website, including which pages and products are viewed and how customers interact with our website.
Advertising and Marketing Technologies
Where applicable, we may use advertising or tracking technologies provided by third parties to measure advertising effectiveness, understand customer journeys, and provide or measure relevant advertising on our website and other platforms.
Some third-party services may place their own cookies or similar technologies on your device.
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website, including shopping cart and checkout features.
5. Analytics and Advertising
We may use third-party analytics and advertising services to understand website usage, measure marketing performance, and improve our advertising activities.
These services may collect information such as device information, IP address, website activity, pages viewed, products viewed, and interactions with advertisements, subject to the relevant provider's policies and available controls.
Where required, we will obtain appropriate consent or provide applicable choices before using certain non-essential tracking technologies.
6. Sharing Your Information
We may share personal information with trusted service providers and business partners where reasonably necessary to operate Chic Ora and provide our services.
These may include:
· Ecommerce and technology service providers
· Payment processors and financial service providers
· Courier and delivery companies
· Warehousing and fulfilment partners
· Customer service and communication providers
· Email, SMS, WhatsApp, and other messaging providers
· Analytics and performance measurement providers
· Advertising and marketing service providers
· Fraud prevention and security providers
· IT, hosting, cloud, and technical service providers
· Professional advisers, such as legal, accounting, or auditing providers
We aim to limit information shared with service providers to what is reasonably necessary for them to perform their services.
We may also disclose information where required by law, legal process, court order, governmental request, or where reasonably necessary to protect the rights, safety, property, or security of Chic Ora, our customers, or others.
We do not sell your personal information as a standalone commercial product.
7. Third-Party Services and Links
Our website may contain links, integrations, payment options, social media features, or other services provided by third parties.
When you interact with a third-party service, that service may collect and process information in accordance with its own privacy policy and terms.
Chic Ora is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.
8. International Data Transfers
Some of our service providers may process or store personal information in countries outside the country in which you live or where Chic Ora operates.
Where information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that information is handled in accordance with applicable privacy and data protection requirements.
9. Data Security
We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Access to personal information is limited to individuals and service providers who reasonably need it for legitimate business purposes.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use appropriate security precautions when using our website, including keeping your account credentials confidential.
If you believe your account or personal information has been compromised, please contact us promptly.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and comply with legal, tax, accounting, or regulatory requirements.
Different categories of information may be retained for different periods depending on their purpose and applicable requirements.
When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.
11. Your Privacy Rights
Depending on applicable law, you may have rights relating to the personal information we hold about you.
These may include the right to:
· Request access to personal information we hold about you
· Request correction of inaccurate or outdated information
· Request deletion of certain personal information
· Withdraw consent where processing is based on consent
· Opt out of promotional communications
· Object to or request restrictions on certain types of processing, where applicable
· Request information about how your personal information is used or shared
To exercise a privacy right, please contact us using the details provided below.
We may need to verify your identity before processing certain requests to protect your information from unauthorized access.
Some requests may be subject to legal or other legitimate limitations.
12. Account Information and Deletion
If you have created a Chic Ora account, you may contact us to request an update or deletion of your account information, subject to applicable legal, security, accounting, and other legitimate requirements.
Deleting an account does not necessarily mean that all information relating to previous transactions can be immediately deleted. Certain records may need to be retained for legal, tax, accounting, fraud prevention, dispute resolution, or other legitimate purposes.
13. Customer Reviews, Photos, and User-Generated Content
If you voluntarily submit reviews, photographs, videos, testimonials, or other content to Chic Ora, information contained in that content may be visible to other users or the public depending on how and where it is submitted.
Please avoid including sensitive personal information in publicly visible reviews, photographs, or other content.
Any rights relating to the use of customer-generated content may also be addressed in our Terms and Conditions or the terms applicable to the relevant promotion or campaign.
14. Account Security
If you create an account with Chic Ora, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.
Please notify us promptly if you believe your account credentials have been compromised or used without your permission.
Chic Ora may restrict, suspend, or terminate accounts or refuse transactions where reasonably necessary to prevent fraud, abuse, security risks, unlawful activity, or violations of our Terms and Conditions.
15. Privacy Complaints and Contact
If you have a question, concern, or request regarding this Privacy Policy or the way we handle personal information, please contact us:
Chic Ora
Privacy Email: shopchicora7@gmail.com
Website: www. shopchicora.com
Contact Page: https://shopchicora.com/pages/contact
We will review privacy-related requests and take reasonable steps to address legitimate concerns.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this policy and publish the revised version on our website.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
17. Separate Terms and Conditions
This Privacy Policy explains how Chic Ora handles personal information. Other matters relating to purchases, pricing, cancellations, returns, refunds, product availability, account use, intellectual property, and website use may be covered separately in our Terms and Conditions.
For information regarding incorrect pricing, product availability, order cancellation, returns, exchanges, and refunds, please refer to our applicable Terms and Conditions and relevant policies.