To maintain the highest quality and safety standards, our exchange procedure is governed by the following guidelines.
1. Eligibility & Conditions
· Timeframe: Exchange only allowed for damaged items within 48hrs
· Condition: Items must be unworn, unused, and presented in their complete original packaging (including branded boxes other packaging material). Products exhibiting scratches, tarnishing, signs of wear, or alterations will not qualify.
· Promotional & Sale Items: Products bought during special campaigns, sales, or promotional markdowns cannot be exchanged or returned.
2. Damaged or Faulty Deliveries
· Reporting Window: Damaged, defective, or incorrect items must be reported within 24 hours of receiving the delivery.
· Verification: Customers must provide clear photo or video evidence along with the order number for inspection.
· Resolution: Upon verification, Chic Ora will provide a complimentary replacement. We will cover all reverse and re-dispatch shipping costs for verified damaged goods.
Important Notes
· No cash refunds.
· Note that images of each product’s color and design may vary slightly from actual product's color and design, due to different device screen settings, the lighting and angles of shoot.
· Chic Ora reserves this right of cancelling/editing your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.